BUSINESS ETIQUETTE
- Program Type: In-person. Teams of 8+
- Concern: C-Suite Managers, Managers, Supervisors, Customer Relations. Restaurant & Hospitality; Suitable for all
Are you ready to close more deals? Learn the do’s, don’ts and best practices of business behavior and corporate protocol.
PRICE AND VALUE ARE INHERENTLY DISTINCT CONCEPTS
BUSINESS ETIQUETTE
When meeting someone, that one decides whether he or she likes, trusts and finds you credible within the first seven seconds of meeting you. 60% of that decision is influenced by your appearance, 30% by your voice tone, and only 10% by the offer itself. What this means is that 90% of the decision to engage in business is based on social skills and 10% on technical skills
Choose to be Excellent!
Excellence requires preparation, dedication, and polish, and doesn’t come overnight. Our Corporate Training Program focuses on essential skills for excellence, not just success, in business and social settings, highlighting the benefits of proper etiquette and protocol for a clear competitive edge.
COURSE OUTLINE
PROFFER FOR SELLING LUXURY
Professional training and etiquette seminars are held in your company’s conference room or at a location of your choice. In a relaxed and welcoming atmosphere, you will discover the tools that enable professionals to exude a strong presence, conveying confidence and assurance.
CUSTOMER SERVICE GUIDELINES
The essence of customer service is client satisfaction through effective problem-solving and inquiry responses.
- Providing Exceptional Service
- Building Customer Loyalty
- Customer Experience
- Conversation Skills
- Listening Skills
- Problem Resolution Strategies
- The First Impression
- Understanding Your Position
- Understanding Client/Customer’s Needs
- Flexibility
- Follow Through & Responsibility
- Confidentiality
- Customer service and supplier communication protocols
- Handling difficult people and situations, including saying no nicely
- Client hosting
INTER-OFFICE DYNAMICS
- Proper Workplace Etiquette
- Developing valuable employees
- Communication Skills
- Clear Expectations
- Employee Manual
- Dress Code
- Mutual Respect
- positive work environment
- Voicing Complaints
- Dealing With Conflict
- Chain of Command
- Discussing Work Problems
- Separating Home and Work
- Confidentiality
- Gossip
- Language and Behavior
- Internet sage and Netiquette in the workplace
- Multi-cultural Highlights
- Guidelines for receptionists, security, and service staff
- Understanding workplace ethics
- Addressing diversity, inclusion, and equality challenges
- Public spaces.
STATIONERY ETIQUETTE
- The Essentials for Every Professional
- Stationery Wardrobe (business vs. social)
- Thank You Notes
- Forms of Address
- Cultural Differences
- Business Card Etiquette
- Calling Cards
- Corporate Guidelines.