INTERCULTURALITY AND EMOTIONAL INTELLIGENCE
Program Type: In-person. Teams of 8+
Concerns: Diplomats, international negotiators, government representatives. Professionals working in multicultural contexts.
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INTERCULTURALITY AND EMOTIONAL INTELLIGENCE
International success is based on the art of understanding the values, traditions and cultural subtleties of a country, adapting to them and interacting with finesse and respect.
Combining emotional intelligence (CQ) and intercultural protocol it’s avoiding cultural misunderstandings and opening doors to lasting professional relationships.
COURSE OUTLINE
GET INTEGRATE INTO WORKING WITH HIGHLY FORTIFIED CLIENTS
6 WEEKS
The course program covers the history of luxury, the understanding of psychology and mindset, credibility and charisma, HNWI behaviors, handling difficult individuals, connecting with HNWIs, power dynamics, the influence of language, high-net-worth client expectations, active listening, responsive interaction, as well as lateral thinking and critical analysis.
INTERCULTURAL COMMUNICATION
- Oratory and diplomatic speeches
- Avoid misunderstandings
- Bridging the cultural divide
- Dos and don’ts
- Awareness of cultural norms.
- Emphasis on courtesy
- Builds trust
- Emotional expression
- Cultural adaptation and sensitivity
- The “Don’t Say No” rule
- Intercultural faux pas
- Negotiation in a multicultural context
- Body language and facial expressions
- Learning linguistic basics
EMOTIONAL INTELLIGENCE AND RELATIONSHIP MANAGEMENT
- Boost productivity in diplomatic engagements
- Reciprocate Generosity
- Soft Skills and Cross-Cultural Communications
- Codes of conduct in bilateral and multilateral meetings
- Communication protocols in official meetings
- Interaction with high-ranking personalities
- Stress management
- Public speaking
- Structuring speeches and questions
- International meetings
- Discretion and courtesy
- Non-verbal communication : gestures, expressions and proxemics
CULTURAL ADAPTATION AND INTERNATIONAL SENSITIVITY
- Regulatory awareness
- Formal and Informal meetings
- Get to know the locals
- Be Aware of the rule and privacy.
- Local business relations
- Cultural nuances and etiquette in business
- Understanding cultural dimensions (Monochronic vs. Polychronic, High vs. Low Context).
- Embrace open-mindedness
- Community engagement and social responsibility
- Respect for Local customs and costumes
- Leverage local intermédiaires