HOTEL & RETAIL
Program Type: In-person. Teams of 8+
Concern: Sales, Customer Facing, Restaurant, Bars, Room Service, Suitable for all
“Redefine Luxury Hospitality—Transform Guest Experience & Maximize Revenue”
REVIVING THE GOLDEN ERA OF HOSPITALITY
HOTEL & RETAIL
Returning to a golden age of hospitality requires creating a calming, elegant hotel atmosphere and improving guest interactions. We focus on rejuvenating house manners, we enhance communication skills among staff, addressing the decline in social interaction.
ELEVATE GUEST EXPERIANCE AND INCREASE REVENUE
The key strategies for enhancing guest experience include:
- Upselling to boost hospitality business performance.
- Food and beverage sales training focusing on customer service and product knowledge.
- Personalized services to make customers feel valued, promoting repeat visits and positive reviews.
- Exclusive events to generate additional revenue.
- Training staff to identify and meet guests’ unrecognized needs can enhance experience and increase hotel revenue.
COURSE OUTLINE
PROFFER FOR SELLING LUXURY
The course program covers the history of luxury, the understanding of psychology and mindset, credibility and charisma, HNWI behaviors, handling difficult individuals, connecting with HNWIs, power dynamics, the influence of language, high-net-worth client expectations, active listening, responsive interaction, as well as lateral thinking and critical analysis.
LUXURY HOTEL FINISHING SCHOOL
- Luxury without words
- The look of luxury
- The sound of luxury
- Art of Small Talk
UPSELLING IN FOOD & BEVERAGE
- Presentation
- Image
- Suggestion
- Selling
UPSELLING AND CROSS SELLING IN FRONT OFFICE
- Overcoming hesitations
- Psycholinguistics
- Psychology of influence
- Listening & observation
- Assertive body language
- Quick profiling
LUXURY CUSTOMER EXPERIENCE
- Luxury service recovery
- Luxury stylist
- Personal shoppers