SERVICE AND HOUSEHOLD STAFF ETIQUETTE
Program Type: In-person. Teams of 8+
Concern: Household Managers, Personal Assistants, Butlers, Housekeepers, Nannies, Estate Managers, Staff Supervisors.
“The role of service staff is to provide seamless, exceptional service with dignity, professionalism, and attention to detail.”
PRICE AND VALUE ARE DISTINCT CONCEPTS.
SERVICE AND HOUSEHOLD STAFF ETIQUETTE
Beaumonde Etiquette programs for service and household staff are designed to equip individuals with the skills needed to offer top-tier service in private and professional settings. This training emphasizes respect, professionalism, and the ability to anticipate and fulfill the needs of employers and guests, fostering a high standard of service excellence.
COURSE OUTLINE
PROFFER FOR SELLING LUXURY
Service and Household Staff Etiquette seminars are designed to create a positive, polished, and professional atmosphere. Whether held in private homes or professional venues, this course equips household staff with the essential tools for delivering seamless service with attention to detail and professionalism.
INTRODUCTION TO SERVICE AND HOUSEHOLD STAFF ETIQUETTE
- Understanding the role and responsibilities of service staff in private and formal Settings
- Maintaining professionalism at all times: Appearance, behavior, and attitude
- Respecting boundaries and confidentiality in the household
- Creating a positive, welcoming environment for guests and employers
- Anticipating needs and providing proactive service
- Understanding and following the family’s values, preferences, and expectations
PERSONAL PRESENTATION AND COMMUNICATION SKILLS
- Dressing appropriately for different household settings and events
- Professional grooming and hygiene standards
- Effective verbal and non-verbal communication with employers, guests, and team members
- How to introduce yourself and interact with guests with confidence and respect
- Understanding hierarchy in the household and adapting communication accordingly
SERVING GUESTS AND PROVIDING EXCEPTIONAL SERVICE
- Formal dining etiquette: Setting a table, serving food and beverages with precision
- Serving guests at formal events: How to interact with guests without interrupting
- Handling formal and casual meal service: From cocktails to multi-course dinners
- Setting up for special events, including private dinners, parties, and gatherings
- Anticipating guest needs: How to read body language and be proactive
- Maintaining discretion and professionalism while serving high-profile guests
MANAGING HOUSEHOLD OPERATIONS
- Organizing and maintaining household systems efficiently
- Household cleaning, organization, and the art of tidying with attention to detail
- Proper management of household items, such as linens, china, and silverware
- Handling delicate or special items with care, ensuring proper maintenance
- Organizing schedules, appointments, and the household calendar for smooth operations
GUEST RELATIONS AND EVENT SUPPORT
- Assisting with guest arrivals and departures: Greeting, helping with luggage, and making guests feel comfortable
- Managing guest accommodations: Ensuring comfort and anticipating requests
- Supporting family events, including parties, meetings, and gatherings
- Event-specific etiquette: How to support the host while ensuring everything runs smoothly
- Coordinating with other staff members to execute events seamlessly
PROFESSIONALISM IN THE WORKPLACE
- Handling challenging or sensitive situations with grace and tact
- Creating and maintaining a harmonious work environment with other household staff
- Managing requests or feedback from employers with professionalism
- Respecting household rules and maintaining a high standard of service consistently
- Building trust with the employer and guests: How to handle confidential matters discreetly
TECHNOLOGY AND MODERN SERVICE ETIQUETTE
- Using technology to enhance service: Managing calendars, communication, and remote assistance
- Social media etiquette for household staff: Professional conduct online
- Using mobile devices or smart systems to assist in household operations
- Maintaining professionalism while communicating digitally with family members, guests, or other staff